Refund Policy – TimoraCo

At TimoraCo, we are committed to ensuring customer satisfaction by offering a fair and transparent returns, exchanges, and refund process. Our policy complies with Google Shopping and Free Listing guidelines.

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Returns

Do we accept returns?

Yes, we accept returns for both defective and non-defective products, provided the following conditions are met:

Condition:
Only new, unopened products in their original packaging—or products that have never been used—are eligible for return.

Return Window:
Customers have 7 days from the delivery date to initiate a return.

Unboxing Video Requirement:
To process a return request, an unboxing video is mandatory.
The video must clearly show:

• The product and its original packaging

• Any defects, damages, or issues

This ensures a fair and accurate evaluation.

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Important: COD Orders Are Not Eligible

Cash on Delivery (COD) orders are NOT eligible for returns, exchanges, or refunds.
Only prepaid orders qualify for return or refund requests.

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Exchanges

Do we accept exchanges?

Yes, we accept exchanges for eligible products.

Exchange Process:

• Our courier partner (Delhivery) will arrange pickup of the item.

• After the product reaches our facility, it will be reviewed for eligibility.

• Once approved, a replacement product will be dispatched within 24 hours.

• If rejected, customers will be notified via email with the reasons for rejection.

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Return Method

How to Return a Product:

• All returns must be initiated via email.

• Customers will receive a return label via email, which they can download and print.

Return Label Cost:

There is no cost for the return label or return shipping.

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Restocking Fee

We do not charge any restocking fees for returned or exchanged products.

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Refunds

Refund Processing Time:

Once the returned product is received and verified, the refund will be processed within 7 days.

Customers will receive an email confirmation once the refund has been issued.

Refund Eligibility Reminder:

• COD orders → NO refund

• Prepaid orders → Eligible as per return guidelines

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Support & Queries

For assistance with returns, exchanges, or refunds, please contact our support team at:
📧 info@timoraco.com

We value your trust and strive to provide a smooth, worry-free shopping experience. If you need further help, feel free to reach out anytime.